Terms and Conditions for Hyde TravelLite as of September 2024
Quality assurance: The outfit sourced will be at an aggregate MSRP of USD $1200 or higher. The clothing will be free of any damage or discoloration. All clothes will be in “ready to wear” condition.
Returns and exchanges: Hyde will provide the customer complimentary replacement of any garment if the customer reports an issue with the fit or sizing, shipping within 24 hours with delivery via USPS, UPS or FedEx.
Customer support: Hyde bears all cost and responsibility for providing customer support via phone, text, and email to the customer. The customer will have access to their personal stylist, who forms the first point of contact, followed by our dedicated customer service ([email protected]). Customers will receive a response in no more than 12 hours.
Procedures for delayed deliveries: For all deliveries that do not meet the on-time delivery SLA, Hyde will refund the customer the entire amount of their purchase (arrives within 3-5 business days to their account), and a $50 inconvenience credit to their Hyde account, which they can redeem for any future purchase.
Order tracking: All orders are trackable by the customer through an email generated by Hyde and shared with the customer via our delivery platform “Shippo.” The tracking information, after the order has left the Hyde warehouse, is provided through the delivery partner – USPS, UPS or FedEx.
Periodic reviews of SLA: This SLA shall be reviewed and amended as required by Hyde and Avolta on an annual basis.
Steps in case estimated goals are not reached: In the event that either partner believes that the goals of the contract or SLAs are not being met, both parties agree to discuss the specific issues, and agree on achievable resolutions through discussion, and mutually agreed upon terms.
