Welcome to the new and improved Hyde website!
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Hyde FAQ

FREQUENTLY ASKED QUESTIONS

How does it work?

Get Your Fit

GET YOUR FIT

  • We collect your sizes checkout (it takes two minutes, we promise!)
  • Schedule a Zoom call with a professional stylist who puts together a complete outfit for whatever you are doing
  • If you don’t know your sizes, don’t worry - our stylists will do a video call to figure it out
  • Your personalized box will capture your size, taste and lifestyle — every time
Hyde Box

GET YOUR BOX

  • We will deliver a box to you within 3-5 business days (expedited 2-day delivery available)
  • We ship nationwide, and it’s always free
  • You will always receive 6 items in a complete outfit, including:
    • Pants/Jeans
    • 2 Shirts
    • Outwear (when seasonal)
    • Accessories (e.g. sunglasses)
    • Cologne
    • Belt

RETURN & REPEAT

  • Each box contains a pre-paid return shipping label
  • When you are ready, put the clothes back in the box and drop it off at the closest FedEx or arrange pickup
  • Simple as that. We take care of all the dry cleaning and insurance
  • You can buy anything you like; our prices are 60% or lower than retail

Still have questions?

So what is really in each box?

Each Hyde consists of six items, including a pair of pants, two shirts, outerwear, an accessory, and a cologne sampler. The accessory can be a watch, sunglasses, tie, or belt.

When do orders go out?

We currently ship on Tuesday and Friday.

How long does it take for my box to arrive?

You should get the box within about three business days.

How long can I keep a box?

One-off: Customers can keep each box for up to 10 days without an extra charge! After that Hyde will charge $15/week.

Unlimited: You can keep each box for the month, as long as you are a subscriber.

If I am an Unlimited customer, how often can I get a new box?

For unlimited customers the standard amount of time is 10 days but you can keep it longer or ship back sooner if you would like. We will ship another box once we have tracking information showing their box is returning.

What sizes can you style?

Shirt: S - XXL
Neck: 14.5 - 17.5
Jacket: 36R - 46L (No XL)
Pants Length: 29-34 Waist: 29-40

We may have limited inventory of other sizes. Just reach out to ask us!

What if I really, really want to keep an item?

We are glad you loved it! The price list for items is included in the box. It's a steep discount on retail, usually around 60%.

This sounds great, but what do you NOT offer?

We do not style tuxes, shirts with french cuffs, or swimsuits.

We have answers to frequent questions our clients ask, but remember you can always email us or text us or an immediate response!

Email [email protected]
Haven’t got your answer? Contact our support

Unboxing Hyde

So what does it really feel like to get a perfect outfit?
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